If life is in danger
call 000

Welcome to Lifeline Ballarat

About Lifeline Ballarat

Lifeline Ballarat - serving the people of Ballarat, the Grampians region and Australia.

Lifeline Ballarat is one of 40 centres across Australia, being part of a trusted national charity that has been saving lives and supporting Australians in need for more than 50 years.

Lifeline Ballarat delivers crisis support and suicide prevention services through the national 13 11 14 help line. The service provides confidential 24/7 telephone crisis support and referral services to Australians in need. Currently more than 3000 calls are answered each day, which is one call answered every 30 seconds.

Last year Lifeline Ballarat's Crisis Supporters answered more than 10,000 calls.


In the case of an emergency or if life is in danger, please call 000.
For crisis support, please call Lifeline on 13 11 14.

The email address and phone line for the Lifeline Ballarat office are not monitored for emergency situations.

Lifeline Ballarat also provides community and corporate training with a mental health, wellness and awareness focus. Some of the courses we offer include ASIST, Mental Health First Aid and DV-aware and DV-alert. 

More about our training here.

Lifeline Ballarat has been supporting its community for 49 years and is still going strong.

2022 Volunteer Crisis Support Workplace Training (CSWT)

Are you interested in this satisfying and challenging role?  If so, please click on the link below to learn more about the training pathway and the role of a Crisis Supporter. We would love to hear from any member of the public who is interested in the volunteering opportunity.

Our next intake for the nationally recognised training will be early 2022. An online Information Session is being held on Tuesday, 26 October at 6.00pm, and we strongly encourage anyone considering applying for the Crisis Supporter role and training to attend the session. Please review the information on the Volunteer page, or click on this link. You can also register for the Information Session here.

Alternatively, please contact the Administration Office and we will answer any queries you may have.

E: lifeline.ballarat@vt.uniting.org 

P: 9051 7471 

Ballarat Suicide Prevention Place Based Trial             

Suicide prevention training for our Ballarat community

The Ballarat Suicide Prevention Place Based Trial (BSPPBT) aims to proactively develop coordinated and collaborative strategies for reducing the rate of death by suicide. Western Victoria PHN (WVPHN) is coordinating the trial in partnership with the Victorian Department of Health and Human Services.

Lifeline Ballarat is proud to be delivering the Suicide Prevention Education and Training (SPET) project, which is one of the trial projects being delivered by the BSPPBT. This project aims to give community members the confidence and ability to identify and support someone who may be at risk of suicide.
The SPET project aims to train and upskill more ‘gatekeepers’, those in the community who can at times be the first to recognise changes in someone, or even be the person to whom someone reaches out when they are overwhelmed.

Participants are sought particularly from employment and financial services industries, real estate, sporting clubs, community groups and organisations, local council, insurance groups, hospitality, gyms, reception and front of house staff, business groups, hairdressers, TAFE, volunteer groups and faith groups.

The training is open to anyone who lives, works or volunteers within the Ballarat LGA, has no previous suicide prevention training, and is not already working in an organisation or a role that provides mental health support or treatment services.

Workshops being offered are:

• START (LivingWorks) - a 90-minute online course which can be completed at any time. It prepares you to recognise when someone is having thoughts of suicide and how respond to keep them safe.

• Accidental Counsellor (Lifeline) - The workshop is a blended learning approach: self-directed online eLearning for 1.5 hours plus a 3.5 hour group session delivered in person or virtually by Lifeline trainers. Participants are provided with basic skills to support someone in emotional crisis by learning how to recognise, respond and refer to an appropriate service. Participants also learn how to confidently and safely ask about suicide.

• safeTALK (LivingWorks) - delivered in a 3.5-hour face to face session and prepares anyone over the age of 15, regardless of prior experience or training, to become a suicide-alert helper. Most people with thoughts of suicide don’t truly want to die, but are struggling with the pain in their lives. Through their words and actions, they invite help to stay alive. safeTALK-trained helpers can recognise these invitations and act by connecting them with life-saving intervention resources.

• ASIST (Applied Suicide Intervention Training) - a 2 day face to face workshop in suicide first-aid. ASIST teaches participants to recognise when someone may be at risk of suicide and work with them to create a plan that will support their immediate safety. Although ASIST is widely used by healthcare providers, participants don’t need any formal training to attend the workshop - ASIST can be learned and used by anyone.

The SPET project is scheduled across 2021, and there are numerous dates for each workshop. The Training Team would welcome the opportunity to speak to you about the appropriate workshop and your eligibility. For further information please contact Lifeline Ballarat Training:

Email: training.llb@vt.uniting.org

Phone: 9051 7471

Alternatively, you can view further information about the project and individual workshops including scheduled dates, and register your interest in attending a specific workshop via this link to the Western Victoria PHN website: meeting place

Help us help Australians in crisis

A safe place to be heard