If life is in danger call Triple Zero 000
If life is in danger call Triple Zero 000

Workplace and Community Training

At Lifeline Ballarat, we know that anyone can be faced with a crisis - their own or someone else's. Sometimes this is in the workplace where staff are supporting clients in crisis; sometimes it is in the community or in our personal lives. Having the skills to support others, and to know how to seek help is the key to promoting strong, effective, and resilient workplaces and communities. At Lifeline Ballarat, our Workplace and Community Training has helped people develop these key skills in businesses and government departments, sporting and community groups, and in education and health settings. 

We also recognise that workplaces in our community are not immune from the impact of mental health issues and suicide. Research has shown that it is essential to offer health and wellbeing programs in the workplace to:

  • Increase staff engagement and job satisfaction
  • Improve work performance and productivity
  • Reduce costs associated with underperformance, absenteeism, and workers’ compensation
  • Improve organisational culture and staff retention
  • Demonstrate corporate social responsibility

(Worksafe.qld.gov.au)

Find out more about our suite of Workplace and Community Training programs below:

Workplace and Community Training

To find out more about upcoming training, go to our What's On page, or make an enquiry with our training manager.

DV-alert: Domestic and Family Violence Response Training

Our DV-alert training course can help participants to identify the different signs and forms of abuse that constitute domestic and family violence. It also educates participants on the "Cycle of Violence" and "Duluth wheels" – power and control, equality and empowerment. This training course is tailored to frontline workers or volunteers supporting the general community in the areas of heath, allied health, higher education and childcare. ​

Training is delivered on behalf of Lifeline Australia RTO 88036 (see our Compliance Manual here). As an accredited training program, DV-alert is mapped out against the unit of competency CHCDFV001: Recognise and respond appropriately to domestic and family violence. Entry requirements can be found on page 11 of the Pre-Enrolment Booklet. Participants who complete the training and assessment will receive a Statement of Attainment.

DV-alert is free for eligible frontline workers (funded by the Department of Social Services).

Delivery:

  • 2 day face-to-face accredited workshop with 2 trainers

Outcomes:

  • Encourages participants to reflect on and share what they can do if they know someone who is experiencing domestic and family violence.
  • provides an opportunity to network with other individuals and receive helpful tools and references for domestic and family violence, support and referral.
DV-alert: Domestic and Family Violence Response Training

Our DV-alert Indigenous training course can help participants to identify the different signs and forms of abuse that constitute domestic and family violence. Our workshops provide a safe space for frontline workers to learn, connect and be empowered to recognise and respond confidently to those in crisis.

Training is delivered on behalf of Lifeline Australia RTO 88036 (see our Compliance Manual here). As an accredited training program, DV-alert is mapped out against the unit of competency CHCDFV001: Recognise and respond appropriately to domestic and family violence. Entry requirements can be found on page 11 of the Pre-Enrolment Booklet. Participants who complete the training and assessment will receive a Statement of Attainment.

DV-alert Indigenous is free for eligible frontline workers (funded by the Australian Government Department of Social Services). Financial support is also offered for staff backfill for attendance of the 2-day workshop, and help with travel and accommodation is available in some cases.

See our What's On page for the next scheduled DV-alert Indigenous workshop.

Delivery:

  • 2 day face-to-face accredited workshop with 2 trainers

Outcomes:

  • Learn how to recognise the signs of domestic and family violence and respond confidently.
  • Know how to refer people to appropriate support services in Aboriginal and Torres Strait Islander communities.
DV-alert: Domestic and Family Violence Response Training

Do you want to understand the initial signs of domestic and family violence, and know how to respond appropriately and refer colleagues, friends and family members if necessary? This awareness session awareness sessions lays the foundations to understanding and responding to domestic and family violence issues.

DV-aware is free for participants (funded by the Department of Social Services) and there are no eligibility criteria - the awareness sessions are open to all members of the community over the age of 18.

Training is delivered on behalf of Lifeline Australia RTO 88036.

Delivery:

  • 2 hour online session delivered by an experienced Lifeline trainer

Outcomes:

  • Learn what domestic family violence is.
  • Learn how to recognise the signs domestic family violence.
ASIST logo

ASIST is a LivingWorks product delivered by accredited LivingWorks trainers.

Developed in 1983 and regularly updated to reflect improvements in knowledge and practice, ASIST is the world’s leading evidence-based suicide intervention workshop. During the two-day interactive session, participants learn to intervene and help prevent the immediate risk of suicide. Over 2,000,000 people have taken the workshop, and studies have proven that the ASIST method helps reduce suicidal feelings for those at risk. 

Delivery:

  • 2 consecutive days of face-to-face training (15 hours in total) with 2 accredited ASIST trainers

Outcomes:

  • Recognise when someone may be at risk of suicide.  
  • Learn how to explore and connect with a person in ways that help you to understand and clarify the risk, increase their immediate safety, and link them with further help. 
  • Learn to apply a suicide intervention model that includes a safety plan.
safeTALK logo

safeTALK is a LivingWorks product delivered by accredited LivingWorks trainers.

safeTALK is a suicide alertness workshop that prepares anyone over the age of 15, regardless of prior experience or training, to become a suicide alert helper. Participants learn to recognise the signs of when a person is considering suicide, how to respond accordingly, and how to link them in with further help.

The Ballarat and District Suicide Awareness Network partner with Lifeline Ballarat to deliver a number of suicide alert workshops each year, which are free to the Ballarat and District Community.

Since its development in 2006, safeTALK has been used in over 20 countries around the world. It can be tailored to meet the needs of different communities or organisations. safeTALK-trained helpers are an important part of suicide-safer communities, working alongside intervention resources to identify and avert suicide risks.

Delivery:

  • Half day face-to-face training with 1 accredited safeTALK trainer, and 1 community support resource

Outcomes:

It is intended that safeTALK participants will be better prepared to:

  • Recognise that invitations to help are often overlooked.
  • Move beyond common tendencies to miss, dismiss, and avoid conversations around suicide.
  • Notice and respond to situations in which thoughts of suicide may be present.
  • Apply basic TALK steps (Tell, Ask, Listen and KeepSafe).
  • Connect the person with thoughts of suicide to suicide first aid help and further community resources.
Accidental Counsellor logo

Accidental Counsellor is aimed at those who would like to be able to safely and effectively support friends, family, colleagues, and strangers who are in distress or experiencing a crisis. 

In the work context, research tells us that employees are more likely to seek support from a work colleague than from a manager or formal support pathways. So, it is important employees have the basic skills and awareness to help assist others.

The skills learnt in the Accidental Counsellor course can be applied in many contexts, and will provide participants with skills in active listening, calming and effective gentle questioning. Participants will also learn how to ask openly about thoughts of suicide and respond safely whatever the answer.

The course is open to anyone, and no pre-existing skills or knowledge are required. We can also tailor the course to suit your corporate environment.

Please be aware that this course is NOT intended to train participants to be a counsellor.

Delivery:

A blended training model including:

  • 1.5 hours self-directed eLearning, plus
  • 3.5-4 hours delivered in-person or virtually by experienced Lifeline trainers, with a maximum of 20 people

Outcomes:

  • Learn the basic skills to support someone in an emotional crisis by learning how to recogniserespond and refer to an appropriate service.
  • Learn how to confidently and safely ask about suicide.
Managing Challenging Interactions logo

Dealing with people who are distressed, angry or otherwise challenging to manage can be one of the most difficult parts of someone’s role in the workplace. This can equally apply to external customers and clients, or colleagues and employees. Providing training to people likely to be exposed to challenging behaviours, to enable them to better understand what is behind the behaviour and how to safely intervene or de-escalate the situation is important for the wellbeing of those on both sides of the interaction.

This workshop is designed for frontline workers including but not limited to retail, call centre, collections, customer services, complaints handling and escalations staff, case managers or anyone exposed to challenging interactions in the workplace.

Delivery:

  • 4 hour interactive, facilitator-led session

Outcomes:

Using the Lifeline 'Recognise, Respond and Refer' framework, participants will learn:

  • Contextually what may be going on with a distressed person.
  • How the brain reacts to stress.
  • Communication skills to assist difficult or emotional conversation.
  • What to do if callers/colleagues are at risk of suicide.
  • Self-care strategies you can use during and after difficult calls.

To find out more about upcoming training, go to our What's On page, or make an enquiry with our Community Training Manager